Mercedes me for business customers.
The digital product world for your commercially used Mercedes-Benz Van.
Good for your business.
Mercedes me gets more out of your van – and makes your working day even simpler and more efficient.
Get your hands on the digital upgrade for your van and enjoy even greater efficiency, transparency and intelligence. Mercedes me and the digital extras for business customers ensure that you and your business are always connected with your vehicle. With it, you have simple access to all important information and helpful functions both inside and outside of the vehicle.
Digital extras for your van.
Maintenance Management
By making the planning of workshop appointments more simple and transparent, it helps you to save time and money.
Accident and Breakdown Management
If required, this service connects you with trained employees at the Customer Assistance Center.
Remote Vehicle Diagnostics
Enables your service partner to remotely check the condition of your vehicle – thus enabling the best-possible level of support.
Remote Retrieval of Vehicle Status
Conveniently shows you important vehicle data and any upcoming service requirements on your smartphone.
Telediagnostics
Makes it easy to look after your vehicle by informing you in good time when wear components need replacing.
Software Updates
Uses online updates to keep the software in your Mercedes up-to-date.
Interface to Third-Party Providers3
Gives you the ability to enable access to selected Mercedes me data and functions for third-party services such as a voice assistant.
Remote door locking and unlocking
Everything in check, even from afar: unlock and lock your Mercedes from your smartphone.
Programming of auxiliary heating/ventilation4
Starts the stationary heating or ventilation of your vehicle from a distance – thus ensuring the best possible climatic comfort when you get in.
Vehicle Tracker
Always keep a close eye on your Mercedes: shows you exactly where your vehicle is currently driving.
Parked Vehicle Locator
Find your way back to your Mercedes: uses your smartphone to guide you back to your parked vehicle.
Remote Vehicle Finder
Helps you to relocate your vehicle by activating a light signal which guides you back to your vehicle.
Send2Car
Sends selected addresses to the vehicle's navigation system by means of an app.
Live Traffic Information
Using real-time traffic data, you get safely and traffic-free to your destination, plus with Car-to-X communication you will also be warned in good time of any upcoming dangers.
Navigation Services
Offer you additional orientation and useful information on weather and the parking situation.
Online Map Update
Always on track and always current: the Online Map Update automatically keeps your navigation data up-to-date.
Extended MBUX functions
Among other things, these understand natural speech and thus enable intuitive and comfortable operation of a versatile range of functions – with everything from the navigation system and online search function to air conditioning system controls.
Navigation with Electric Intelligence
Helps you to make better progress in electric vehicles by planning the fastest route with the shortest charging time.
Charging station display
Knows the charging stations along any route and shows you nearby charging stations on the map as well as their current availability.
Range on Map
Helps you to find the fastest route, including charging time by including the required charging stops in the route planning.
Charging Settings & Pre-Entry Climate Control
Ready to roll: helps ensure your Mercedes is fully charged and that the interior is at the right temperature ready for your planned departure time.
Commercial charging solution
Simple, sustainable charging with maximum cost transparency – wherever you travel.
To use the services, you must register on the Mercedes me Portal and also accept the Terms of Use for the Mercedes me connect services. In addition, the respective vehicle must be paired with a user account. Upon expiry of the initial term, the services can be renewed for a fee. Initial activation of the services is possible within 1 year of first registration or initial operation by the customer, whichever occurs first. Please note that the scopes can differ depending on model series, year of construction, equipment and whether the customer account is a private or a business account.
Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily restricted. This situation particularly affects the Mercedes me connect services, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz dealers.
The service is used in the app of the respective voice assistant. Currently, Mercedes-Benz supports the Amazon Alexa and Google Assistant voice assistants. These apps are available free of charge in the respective app stores.
Your selected third-party providers only receive the data after activation of the me connect "Third-party provider interface" service and your additional data approval. Since only data already available from other activated services will be forwarded, you must also activate relevant services. Data is used via the relevant application (e.g. website, app) of the third-party provider. The third-party provider is responsible for the data protection of data passed to them by Mercedes-Benz at your request. You can stop the forwarding of data at any time in the Mercedes me Portal under "Settings".
Please note that only the hot-water auxiliary heating (H12) can be controlled via Mercedes me. Other types of stationary heater cannot be controlled using Mercedes me.
What are you waiting for? Start now. This is how it works.
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1. Create a Mercedes me ID
In order to create a business profile for Mercedes me, you must complete one-off registration as a company administrator in either the Mercedes me Portal or the Mercedes me App. You will then receive your personal Mercedes me ID. If you already have your own Mercedes me ID, you can skip this step.
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2. Create a company profile
Using your own Mercedes me ID, you can now create a company profile in the Mercedes me Portal. Please note that you must be authorised to create accounts for your company.
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3. Adding vehicles, digital extras and persons
After you have created your company profile, you can connect your vehicle or vehicles with Mercedes me in the Mercedes me Portal and activate the desired digital extras.
What's more, you also have the possibility to add new users as drivers. These people will then receive an e-mail invitation and in order for them to be able to use the company profile, they will also need their own Mercedes me ID.
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4. Install and start the app
As soon as you have successfully registered and have been added as a user in the company profile, you can log in to the Mercedes me App using your Mercedes me ID, then assign yourself a vehicle and use the Mercedes me connect services.
The basic pre-requisite for using it comes installed ex-works already: the communication module (LTE).
The communication module (LTE)1 uses an eSIM to establish the technical pre-requisites for using digital extras and even offers you additional safety, comfort and connectivity.
The communication module is available in the Sprinter from 06/2018, in the Vito from 05/2019, in the V-Class from 09/2016, in the Citan from 08/2021 as well as in the EQV, eVito and eSprinter. Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily restricted. This situation particularly affects the Mercedes me connect services, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz dealers.
Discover our versatile fleet management solutions.
Are you looking for a fleet management solution for your fleet or would you like to integrate your Mercedes-Benz vehicles into your existing fleet management system? Under the umbrella of Mercedes-Benz Data, Mercedes-Benz Connectivity Services GmbH provides suitable solutions either directly or in collaboration with professional co-operation partners.