Mercedes me connect | Digital products for business customers
Mercedes me connect for business customers – the digital product world for your commercially used Mercedes-Benz vans like the Sprinter and Vito.

New: Mercedes me connect for business customers.

The digital product world for your commercially used Mercedes-Benz Van.

Good for your business.

Mercedes me connect gets more out of your van and makes your working day even simpler and more efficient.

Grab a digital upgrade for your van and enjoy more efficiency, transparency and intelligence. Mercedes me connect services for business customers ensure that you and your business are always connected to your vehicle, wherever you may be. With it, you have simple access to all important information and helpful functions both inside and outside of the vehicle.

Just three of the many good reasons to get Mercedes me connect.

Mercedes me connect for even greater efficiency

Greater efficiency.

Reduce your workload and improve your ability to plan thanks to services for maintenance and vehicle monitoring.
Mercedes me connect for even greater transparency

More transparency.

Stay up-to-date and keep an eye on your van – thanks to remote services and real-time information.
Mercedes me connect for even greater intelligence

Even more intelligence.

Turn your van into your personal assistant – thanks to the extended range of functions offered by MBUX with intelligent navigation and voice control.

The digital product world for your van.

Here you will find an overview of selected Mercedes me connect products1,2 for business customers of Mercedes-Benz Vans. Please note that the scope of features is dependent on the model series, year of construction and equipment.
  1. Standard Services
  2. Remote Services
  3. Navigation
  4. E-MOBILITY
  5. Mercedes-Benz Van Uptime
The Standard Services are available for your van as part of the standard equipment:

Maintenance Management

By making the planning of workshop appointments more simple and transparent, it helps you to save time and money.

Accident and Breakdown Management

If required, this service connects you with trained employees at the Customer Assistance Center.

Remote Vehicle Diagnostics

Enables your service partner to remotely check the condition of your vehicle – thus enabling the best-possible level of support.

Telediagnosis

Makes it easy to look after your vehicle by informing you in good time when wear components need replacing.

Software Updates

Uses online updates to keep the software in your Mercedes up-to-date.

Interface to Third-Party Providers3

Gives you the ability to use third-party services such as a voice assistant by enabling access to selected Mercedes me connect data and functions.

These digital services remotely connect you with your van:

Remote Retrieval of Vehicle Status

Conveniently shows you important vehicle data and any upcoming service requirements on your smartphone.

Remote Door Locking and Unlocking

Everything in check, even from afar: unlock and lock your Mercedes from your smartphone.

Programming of Auxiliary Heating/Ventilation

Starts the stationary heating or ventilation of your vehicle from a distance – thus ensuring the best possible climatic comfort when you get in.

Vehicle Tracker

Always keep a close eye on your Mercedes: shows you exactly where your vehicle is currently driving.

Parked Vehicle Locator

Find your way back to your Mercedes: uses your smartphone to guide you back to your parked vehicle.

Remote Vehicle Finder

Helps you to relocate your vehicle by activating a light signal which guides you back to your vehicle.

Send2Car

Sends selected addresses to the vehicle's navigation system by means of an app.

These digital services know the best way to get you to your destination:

Live Traffic Information

Using real-time traffic data, you get safely and traffic-free to your destination, plus with Car-to-X communication you will also be warned in good time of any upcoming dangers.

Navigation Services

Offer you additional orientation and useful information on weather and the parking situation.

Online Map Update

Always on track and always current: the Online Map Update automatically keeps your navigation data up-to-date.

Extended MBUX functions

Among other things, these understand natural speech and thus enable intuitive and comfortable operation of a versatile range of functions – with everything from the navigation system and online search function to air conditioning system controls.

These digital services for eVans provide you with the best conditions to enjoy care-free and comfortable electromobility:

Navigation with Electric Intelligence

Helps you to make better progress in electric vehicles by planning the fastest route with the shortest charging time.

Charging station display

Knows the charging stations along any route and shows you nearby charging stations on the map as well as their current availability.

Range on Map

Helps you to find the fastest route, including charging time by including the required charging stops in the route planning.

Charging settings and Pre-Entry Climate Control

Ready to roll: helps ensure your Mercedes is fully charged and that the interior is at the right temperature ready for your planned departure time.

Mercedes-Benz Van Uptime minimises vehicle downtimes and improves your economic efficiency:

Mercedes-Benz Van Uptime4

Let us look after your van: with intelligent vehicle diagnosis from Mercedes-Benz Van Uptime you benefit from efficient Maintenance and Repair Management as well as appropriate information in the case of urgent warnings.

 

 

 

 

1

To use the services, you must register on the Mercedes me Portal and also accept the Terms of Use for the Mercedes me connect services. In addition, the respective vehicle must be paired with a user account. Upon expiry of the initial term, the services can be renewed for a fee. Initial activation of the services is possible within 1 year of first registration or initial operation by the customer, whichever occurs first. Please note that the scopes can differ depending on model series, year of construction, equipment and whether the customer account is a private or a business account.

2

Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily restricted. This situation particularly affects the Mercedes me connect services, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz dealers.

3

The service is used in the app of the respective voice assistant. Currently, Mercedes-Benz supports the Amazon Alexa and Google Assistant voice assistants. These apps are available free of charge in the respective app stores.
Your selected third-party providers only receive the data after activation of the me connect "Third-party provider interface" service and your additional data approval. Since only data already available from other activated services will be forwarded, you must also activate relevant services. Data is used via the relevant application (e.g. website, app) of the third-party provider. The third-party provider is responsible for the data protection of data passed to them by Daimler at your request. You can stop the forwarding of data at any time in the Mercedes me Portal under "Settings".

4

Mercedes-Benz Van Uptime is available in selected European markets for the new Sprinter (model series 907/910) equipped with the communication module (LTE) for digital services. Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily restricted. This situation particularly affects the Mercedes me connect services, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz dealers.

What are you waiting for? Start now. This is how it works.

We look forward to welcoming you to Mercedes me connect soon. You'll be ready to go in just a few steps:

  1. 1. Create a Mercedes me ID

    In order to create a business profile for Mercedes me, you must complete one-off registration as a company administrator in either the Mercedes me Portal or the Mercedes me App. You will then receive your personal Mercedes me ID. If you already have your own Mercedes me ID, you can skip this step.

  2. 2. Create a company profile

    Using your own Mercedes me ID, you can now create a company profile in the Mercedes me Portal. Please note that you must be authorised to create accounts for your company.

  3. 3. Add vehicles, services and people

    After you have created your company profile, you can connect your vehicle or vehicles with Mercedes me connect in the Mercedes me Portal and activate the desired services.

    What's more, you also have the possibility to add new users as drivers. These people will then receive an e-mail invitation and in order for them to be able to use the company profile, they will also need their own Mercedes me ID.

  4. 4. Install and start the app

    As soon as you have successfully registered and have been added as a user in the company profile, you can log in to the Mercedes me App using your Mercedes me ID, then assign yourself a vehicle and use the Mercedes me connect services.

The basic pre-requisite for using it comes installed ex-works already: the communication module (LTE).

The Communication Module (LTE)1 for Digital Services uses an eSIM to fulfil the technical requirements necessary to use Mercedes me connect services and offers you added safety, comfort and connectivity.

1

The communication module is available in the Sprinter from 06/2018, in the Vito from 05/2019, in the V-Class from 09/2016, in the Citan from 08/2021 as well as in the EQV, eVito and eSprinter. Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily restricted. This situation particularly affects the Mercedes me connect services, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz dealers.

Discover our versatile fleet management solutions.

Are you looking for a fleet management solution for your fleet or would you like to integrate your Mercedes-Benz vehicles into your existing fleet management system? Under the umbrella of Mercedes-Benz Data, Mercedes-Benz Connectivity Services GmbH provides suitable solutions either directly or in collaboration with professional co-operation partners.

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